We want you to be happy with your purchase from Maison Bengal. If for any reason you are not satisfied with your product and would like a refund or exchange then please return it to us within 28 days of original purchase date. The product must be unused, in its original packaging and accompanied by a receipt.

Be sure to include a note explaining the reason why you wish to return the goods, whether you would prefer us to send you a replacement or process a refund, and your contact details in the event of any queries. Please note we are only able to replace identical products.

Please obtain proof of postage (a certificate of posting is available free of charge from the Post Office). This should be kept in a safe place in case you need to claim compensation from the carrier. We regret that we cannot accept responsibility for goods in transit from our customers.

We aim to process the returned items promptly. You can expect a refund in the same form of payment originally used for purchase. Please note that the costs for returning the item to us are nonrefundable, unless you are returning an item because it is damaged or defective. In these cases we will be happy to refund the delivery charges incurred in sending the item to you and we’ll reimburse your costs in returning it to us.

The address to send your returned product to is: Maison Bengal, Boyton Knoll House, The Street, Boyton, Woodbridge, Suffolk IP12 3LW.

For any further information on how to return or exchange a product please contact us at info@maisonbengal.co.uk.